As an industrial service provider to the to the mining, metals smelting, mineral processing, power generation and petrochemical refining industries we are involved in several projects of different magnitude throughout every year.
In the modern day business environment that is characterised by several real constraints imposed to every player in the industry, the emphasis on quality for both products and services has never been higher. We fully understand this and will briefly discuss our perspective of project quality management in this article.
Quality is defined as the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs. Quality management is not an event - it is a process, it is part of the project management processes from the moment the project initiates to the final steps in the project closure phase. Quality management is more about preventing and avoiding than measuring and fixing poor quality outputs.
The main focus of quality management is meeting or exceeding all stakeholder’s expectations and conforming to the project design and specifications, focus is also extended to continuous process improvements. While these may be subjective and difficult to precisely measure, we also internally evaluate the quality of work at different stages of a project in the following dimensions:
Functionality degree, by which the serviced equipment performs intended function.
Performance extent to which the equipment performs the client’s intended use.
Reliability ability of the serviced equipment to perform as intended under normal conditions without unacceptable failures.
Timeliness timeous delivery of the project.
Suitability fitness to use.
Completeness ability to perform the entire scope of services.
Consistency project to project variabilities are minimal for every client.